Reference

Terms and Conditions at 1usd India

These terms set out the agreement between you and 1usd whenever you open an account, make a deposit via UPI, Paytm or PhonePe, or access any part of…

Governed by applicable lawUPI, Paytm, PhonePe coveredAccount security obligationsWithdrawal conditions applyIndia-region eligibility
1usd Terms and Conditions at 1usd India
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about your account, wallet or a transaction made via UPI or…

Live Chat Connect through the live chat widget in your account dashboard for the fastest response.
Email Support Send a detailed message to our support address for written confirmation of any terms-related…
Help Centre Browse the Help Centre for plain-language summaries of key clauses, withdrawal conditions, and eligibility…
ACCOUNT AND DATA PRACTICES

How 1usd Handles Your Account Under These Terms

Security, data accuracy and fair account management sit at the centre of how we operate.

Data Handling

We collect only the data needed to run your account — name, contact details and transaction history. This data is stored on encrypted servers and never sold to third parties. You can request a copy of your data at any time through our support channels.

Cookie Policy

Our site uses session and analytics cookies to keep your lobby preferences saved and to understand which pages you visit most. You can adjust cookie permissions from your browser settings; disabling some cookies may affect account functionality.

Account Security

You are responsible for keeping your password confidential and for all activity carried out under your credentials. We use two-step verification at login and flag unusual access patterns for manual review before any withdrawal is processed.

Data Retention

Account and transaction records are retained for the period required by applicable law in your region. After account closure, personal data is anonymised or deleted in line with our internal retention schedule, which we review every year.

Requesting Changes

To update personal details, request data deletion or close your account, contact us via live chat or email with your registered account ID. We process verified requests within seven business days and confirm completion in writing.

Dispute Resolution

If you believe a term has been applied incorrectly — for example, a disputed UPI deposit or a withdrawal that was declined — submit a formal complaint via email. We review all disputes against the version of the terms in effect at the time of the transaction.

Common Questions About Our Terms and Conditions

Below are the questions we receive most often about how our terms work, what your rights are, and how to act on them. Each answer reflects the current version of our terms — if a future update changes any of these answers, we will revise this section accordingly.

Yes. Every funding method we support — UPI, Paytm and PhonePe — is covered by the same terms. The deposit and withdrawal rules in those terms apply regardless of which payment rail you choose to use.

We can update the terms when our services or applicable regulations change, but we will notify you before material updates take effect. If you continue using your account after the notice period, that counts as acceptance of the revised terms.

Contact our support team with your transaction date and account ID. We keep dated copies of all previous versions and will share the relevant version so your query or dispute is assessed against the correct terms.

After account closure, we anonymise or delete your personal data following the retention period required by applicable law in your region. You can request confirmation of deletion through our email support channel once the retention period has passed.

Access depends on local law and is available where local law permits. You are responsible for verifying that creating and using an account complies with the regulations that apply in your specific state or jurisdiction within India.

Submit a formal complaint via email with your account ID, the relevant transaction reference and a description of the issue. We review every dispute against the active terms and aim to provide a written decision within seven business days.

You have the right to request a copy of your data, ask us to correct inaccuracies or request deletion once the legally required retention period has passed. Submit any such request via live chat or email with your verified account ID.